Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide the order number as proof of purchase.

To start a return, you can contact us at hello@yourwildbooks.com and provide your order number, the product(s) you wish to return and the reason for the return.

We will then initiate a returns label for you via our shipping partners. This will be emailed to you to be printed, and attached to the parcel. Where possible, please return items in the original carton/packaging. If this is not possible, please ensure packaging is an appropriate size for the items for return.

Refunds will not be issued until the returned items have arrived and been checked by our warehouse staff to ensure they are in new and undamaged condition. Please note it is the customers responsibility to ensure items are returned with sufficient fill/packed securely to avoid damage in transit. 

Any refunds will be minus the original order shipping cost, plus a returns fee of $20AUD or equivalent. 

Items sent back to us without first requesting a return will not be accepted.

If you change your mind and an order is already processed and in transit, you will need to initiate a RTS of the unopened parcel via the delivering postal service. The original shipping label must be on the parcel and the box/satchel must be in fair, sealed, and undamaged condition. Please email us to inform the date the RTS was initiated. Once items have been accepted back to YWB, a refund will be provided minus the original shipping fee and AUD$20  RTS fee.

 If parcels are marked as not collected by the receivers domestic postal service, it is the recipient/customers responsibility to notify us and request order to be either  resent or refunded following notification that the postal service has initiated a RTS action. In these circumstances, refund will be minus the original shipping charge, plus a further charge to the value of AUD$20 for costs associated with the return shipping.

If you would like your items resent, there will be the usual shipping charge for your order, plus a AUD$20 fee for the RTS action.

You can always contact us for any return question at hello@yourwildbooks.com.

 

Damages and issues
Please inspect your order upon reception and contact us within 5 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
Please contact us if you wish to exchange your item and we will do our best to assist you.  

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately shipping charges are non-refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@yourwildbooks.com.